We are committed to protecting your privacy. We only use your information in accordance with the law. This Privacy Policy indicates how your personal data is collected, stored and processed by Bike Citizens Mobile Solutions GmbH (“Us”, “We” or “Our”) to perform our obligations and as part of the services we provide.

Third Party Websites

This Privacy Policy will not apply to third party websites which we do not operate and control. For example, a link contained on this website may redirect you to services of a third party, such as Paypal, Facebook or Google+. We recommend that you review the privacy policies on those websites to learn how they treat with your personal data.

When Do We Collect Data?

Personal Data

We collect your personal data to perform our contractual obligations to you and to manage our business in lawful and ethical manner. We collect your personal data when you voluntarily provide it to us. For example:

  1. when registering on a website, placing an order or making an inquiry with us,
  2. when you provide your data for billing and payment purposes,
  3. when you communicate with us,
  4. at your request, to participate in promotions and newsletters

Examples of personal data are your name, email address and address.
We may collect data when you use any of our applications (“Apps”). Our Apps contain Global Positioning System (GPS) tracking and navigation features and rely upon device-based location information. However, if you wish to use our Apps without sharing location data with us, you may disable or turn off the tracking feature in the App’s settings and no data will be shared with our servers even when using GPS functions including routing and navigation features.

Non-Personal Information

We may also obtain non-personal information when you visit the Site, and through the use of cookies which are small files downloaded onto your computer. Non-personal information may include the duration and time of your visit to the website, your IP address and your browser type.
We use non-personal information for statistical purposes to help improve your user experience. You agree that such non-personal information may be used by us in our discretion. If you do not want to allow the use of cookies you may set your browser to delete them. However, this may affect the functionality of the Site. By accepting the terms of this Policy, you authorize our use of cookies. You may request further information or withdraw your consent to our use of cookies by sending an e-mail and contacting us. To learn more about cookies, please visit

Our Apps

We also collect personal data when you use any of our applications (“Apps”) that uses GPS tracking or location data. You acknowledge that our Apps have been designed to employ your device’s GPS capabilities to report the location coordinates of the device used to access the app and such location coordinates will be transmitted to us in order to provide our services to you. You agree that we may use any aggregated information, including, but not limited to location coordinates of the device used to access the App for our bona fide business purposes so long as such aggregated information does not disclose to others any personally identifiable information.

Social Network Log-In

When you use your social media credentials, for example, to post a comment/register on this website, we collect personal information from the social media website. For example, when you log in with your Facebook credentials, we may collect personal information which you have made available in Facebook, such as your name and your email address.

How Do We Process And Store Data?

We take all steps possible to ensure that your data is stored securely and to prevent unauthorised access. Any passwords you provide are never stored in plain text, but encrypted in accordance with best practice. All information collected is stored on our dedicated servers which only we have access to. In the event you submit personal information to us through this website, you represent and warrant that you have the authority and consent to the collection, processing, transmission, use, communication and disclosure of such information by us. We cannot ensure the security of any information you transmit to us or guarantee that information provided may not be accessed, disclosed, or destroyed. Using the internet is not 100% secure and although we do our best to protect your data, this cannot be guaranteed.

Disclosure of Personal Data

We shall NEVER sell or rent your personal data.

We may disclose your personal information:

  • When you request us to do so, for example when sharing your experience (including GPS tracks) with other users.
  • To third parties to assist us with our administrative or business functions.
  • To third parties to whom you have consented to communicating with including discussing selling you further goods and services.
  • In the event that we sell our business or assets, in which case we may disclose your personal data to the buyer who will be required to abide by this Privacy Policy.
  • When required to comply with the law or enforce our legal obligations or rights.

We will usually inform you, before collecting your data, if we intend to use your data for specified purposes or if we intend to disclose your data to any third party for such purposes.

Use of Non-Personal Data

We use non-personal data to conduct research, for statistical analysis and to help improve your user experience on this website. We also reserve the right to use non-personal data technically associated with the use of our products or services (“Metadata”) in our sole discretion.


Cookies are text files that can be saved on a user’s computer when a particular website is visited, provided that the user’s browser settings permit this. Information can be written in these text files that can be read again at a later point. A cookie is linked to a particular domain and contains information that can only be subsequently read from this domain. When these kinds of cookies are written by the domain that delivers the website the user is visiting, they are referred to as a first-party cookies. When cookies are written by other domains than the one that delivers the website the user is visiting, they are referred to as a third-party cookies. These third-parties are able to write cookies because the website that is being visited integrates functionality that is operated by the third-party domain.

All commonly used browsers allow users to manage their cookie settings and the length of time they are stored. It is therefore possible to prevent cookies from being set on your device in general and to limit the length of time the cookies are stored. You can find out further information in your browser’s help menu or under the following URL Cookies that have already been set can be deleted by either manually deleting them directly from the respective folder directly on your hard disk or by using the relevant function in your browser.

In data protection, a distinction is made between cookies that require your approval before they can be saved on your end device and cookies that can be saved without your approval because their sole purpose is to “transmit a message over an electronic communications network” or “if it is strictly necessary in order to provide an information society service explicitly requested by the subscriber or user.”

Various types of cookies are used on the Bike Citizens Mobile Solutions GmbH website, as well as similar technologies such as Local Shared Objects. A list of all cookies that are processed by and its subdomains can be found in the appendix. Bike Citizens Mobile Solutions GmbH also uses software that analyses the use of its websites. This enables website use to be evaluated and also allows useful information about users’ needs to be generated. This information enables the quality of the service offered by Bike Citizens Mobile Solutions GmbH to be improved for the benefit of its users. The use of cookies is particularly important in this regard. When a user visits the website again, cookies recognise this particular user. This enables Bike Citizens Mobile Solutions GmbH to carry out user analysis as described above. When using websites published by Bike Citizens Mobile Solutions GmbH, the user is agreeing to the process described above that is used to analyse website use.

Information that can be evaluated and processed by third-parties
This refers to information that remains under the data protection responsibility of third-parties because we do not evaluate or process this information ourselves. However, we enable third-parties (e.g. advertising network providers, service providers that provide services on our website, such as YouTube videos, Facebook sharing functions etc) to also analyse and process information by storing third-party cookies or similar technologies as their services are integrated into our website. Please refer to the appendix for a non-exhaustive list of these third-parties that is subject to change. Please read their corresponding data protection declarations that we refer to in this list. You can adjust your browser settings to specify which of these providers are permitted to store third-party cookies on your end device. You will find instructions on how to do this on your browser’s help pages. The third-parties themselves also usually offer a further opt-out option, which we also refer to in the appendix. Please note that the opt-out functions are usually based on cookies and that the browser settings need to adjusted again after the cookies have been deleted.

Your Rights

At any time, you may withdraw your consent to or inquire about our use of your personal data. We will delete your personal data when no longer needed or required, or if you have requested deletion. However, data deletion is subject to legal storage requirements or if it is required for billing purposes. If you request it, we will inform you of all the personal data that is stored about you. This information will be sent to you in electronic form, usually via email.


We reserve the right to amend this Privacy Policy at any time, always observing the applicable data protection laws. Please check this page regularly for any changes. If you have any questions, inquires or wish to communicate with us about this Privacy Policy, please contact us at


The following list includes partners that have services integrated into our web pages, along with links to their data protection information. Please note that this list is subject to change.

This website uses the remarketing function
Facebook Pixel operated by Facebook Inc (Facebook). This function enables interest-based advertising (Facebook Ads) to be presented to visitors to this website within the context of visiting the social networking site Facebook. The Facebook remarketing tag is used on this website for this purpose. When visiting the website, a direct connection to the Facebook servers is facilitated via this tag. Information is then transmitted to the Facebook server showing that you have visited this website and Facebook associates this information with your personal Facebook user account. For further information on the collection and use of data by Facebook and about your rights and options to protect your privacy, please refer to Facebook’s data protection policies at []. Alternatively, you can deactivate the Facebook Pixel remarketing function at You need to have registered with Facebook to do this.

This website uses Google services such as Analytics, Google +, YouTube, AdWords, Maps and integrates Google content. The service provider is Google Inc. The Google+ Share button that can be found at the beginning and the end of the article text, only calls up when clicking the appropriate function and thereby establishes a connection with However, when using other Google services, such as Analytics, Google+
Follow button, YouTube, AdWords, Maps within our web pages, it is possible that a direct connection between your browser and the Google server will be established when a page is loaded via the plugin that is used for this purpose. Browser specific data can be transmitted via this connection and third-party cookies can be stored by Google that can, among other things, identify the user’s browser. Please note that as the provider of the pages, we do not have any knowledge about the full content of the transmitted data or about its use by Google. It is not always possible for the user to see if the plugins have been integrated. Please refer to Google’s data protection policy at

Date: October 1st 2017