We plan, you enjoy. Bike Citizens

Features for your daily rides

The Bike Citizens app will guide you on every ride and shines with many features to provide you with the best cycling experience.

Offline & Online

For those of you who want to ride below the radar – the app can be used both offline and online.

Alternative routing

Choose one of the 3 recommended routes. Which one is your favourite?

Intuitive search

The Bike Citizens cycling app finds every address for you. Everywhere in the world.

Elevation profile

Whether heights or deep valleys – nothing comes as a surprise anymore.

From A to Better

Our algorithm is designed to provide you with the route that suits you the most. Whether you are more of an easy rider or a speed junky, all cycling-types are taken care of!

Multi-stop routing

From A to anywhere via cool stops. Multi-stop routing will give you more flexibility in planning your routes.

Pause function

A short stopover to do your daily errands? Just pause routing or tracking.

Cycling-friendly

Optimized for cycling: Cycle paths, cycle lanes and side streets are prioritized.

More than a navigation app

Your profile

See your tracked rides, the personal heatmap & your campaigns.

Cool campaigns

Join cool international or regional campaigns.

Plaza

Cycling news, campaigns, events. Don’t miss a thing!

E-routing

On the move with e-support? All set, we have the suitable route for you.

Your free premium area

Download the app and start cycling: Multi-stop route planning, voice-over navigation and many more premium features can be used for free. Simply select your own premium area of 7 kilometers in diameter. You want it all? Choose your own premium plan!

Voice-over navigation

”Turn left in 60 metres” Turn off your screen and let us guide you by voice prompts.

Offline navigation

Over the hills and far away? Download maps & don’t depend on the Internet connection!

Set custom tags

Tag your tracked rides and never lose track.

Your plan, your choice

Choose the free plan or go Premium for the full cycling experience: plan routes with as many stops as you like, get precise audio announcements to take you to your destination and personalise your profile. Online or offline. Worldwide. How does that sound?

Free

0,-
  • Tracking
  • On-screen navigation
  • Bonus for registered users:

    Free Premium Area: Premium functions for free (7km diameter area)

Premium monthly

3,50
  • Tracking
  • On-screen navigation
  • Voice-over navigation
  • Multi-stop route planning and navigation
  • Custom offline maps
  • Personal tags
  • Edit Profile & personal stats
  • Individual heatmap

Premium yearly

28,-
  • Tracking
  • On-screen navigation
  • Voice-over navigation
  • Multi-stop route planning and navigation
  • Custom offline maps
  • Personal tags
  • Edit Profile & personal stats
  • Individual Heatmap
  • -33% compared to monthly fee

AND REMEMBER, DON’T FORGET YOUR FINN

What makes more fun than riding with the Bike Citizens app? Cruising with the Bike Citizens App AND the Bike Citizens smartphone mount! Universal, strong and easy to mount!

GET FINN

What else is there to know

Improve your cycling network

Thousands of people are helping to create better conditions for cyclists in their cities. How does it work? All cycling routes that are recorded are displayed anonymously in heatmaps and are used to assist with urban planning. This is a fantastic reason for becoming a part of the Bike Citizens Community that will enable you to help shape your city.

6,952,451
kilograms CO2 saved to make the world a better place

Open street map

The map material on the Bike Citizens cycling app is based on OpenStreetMap, which is a freely accessible geo database. The ongoing development of Bike Citizens means we are not just users, but also contributors to OpenStreetMap. What happens if a cycling infrastructure is missing in OpenStreetMap? Simply add it yourself on OpenStreetMap or contact us!

47,295,583
kilometers cycled

FAQ

Browse through our FAQs to find the answers you need.

Questions

  • Offline mode
  • Routing
  • Tracking
  • Data use
  • Feedback & Problems
  • General
  • App
  • +
    How do I activate an offline map?

    Offline maps do not need to be activated. This works automatically when no internet connection can be established. You can easily try this out by using the flight mode.

  • +
    How can I download an offline map?

    To download offline maps, click on the map symbol (with arrow) on the map view to get to the overview. The free Premium area, as well as sponsored (free) maps can be downloaded easily at any time. If you have a premium membership, you can download a custom map section at any time (max. 50x50km or 1GB data).

  • +
    How does the selected Routing Profile affect the routing?

    The choice of Routing Profile determines the extend of detours that will be accepted in order to avoid routes that are not as bicycle-friendly (e.g. busy roads).

    • When choosing the “Balanced” profile, greater priority is given to dedicated cycling infrastructure or smaller residential streets. Whenever possible, the routing will try to avoid “uncomfortable” road sections, even if this makes the journey a little bit longer.
    • The “Fast” profile is aimed at experienced cyclists who prefer to reach their destinations quickly and who also feel confident on roads with heavier traffic. The quickest route that is calculated must not necessarily be the shortest route, if it is possible to avoid a number of right and left turns along the way.
    • The “Normal” profile is a middle way between the other two profiles and is aimed at reasonably experienced cyclists who want to reach their destinations without too many detours in a relatively stress-free way.

  • +
    What options are there for customizing the route?

    When you plan a route, you can adjust the route guidance to your personal needs directly in the planning by means of various settings (e.g. if you are traveling with an e-bike or only want to ride on asphalted roads with a racing bike). You can also choose your preferred route from various route suggestions. You will find all these options on the routing screen.

  • +
    What is Smart Tracking?

    By activating Smart Tracking in the settings, you allow our algorithm to calculate the probability that you are cycling based on the sensors of your mobile phone. If the probability is high enough, tracking will start automatically. Smart Tracking works for most users with an precision of more than 90%, but unfortunately there are some users for whom it does not work at all. If you notice that it does not work at all, then you should use manual tracking.

    General solutions if Smart Tracking does not work:
    • In any case, Smart Tracking must be enabled in the settings and all necessary permissions must be granted in the battery and location settings.
    • Experiment with the position of the phone: often Smart Tracking works best in the pocket, but worst when the device is mounted on the handlebar.
    • Our app requires all power saving options to be disabled.
    • It is helpful to start the app from time to time, otherwise it will be classified as unimportant on some devices and starting Smart Tracking will not be permitted.
    • Smart Tracking only works with Play Services, and these should always be up to date. Therefore, check in the Play Store (settings/network settings) whether automatic updates are activated.

  • +
    When are my rides uploaded and how large is the data volume?

    Your rides are automatically uploaded when you arrive at one of your destinations or when you manually end the tracking.
    If the upload does not happen straight away, the track that has been saved is not lost. Another attempt to upload this information will be made the next time the app is opened.
    The amount of data to be transferred per track depends on several variables and primarily on the length of the track. Experience tells us that the data volume per minute is around 10 kB.

  • +
    When will my rides be logged?

    As long as the route tracking is activated in the app settings, your rides will be recorded both as you use the navigation feature and when you use the bike computer.

  • +
    Can the route tracking be deactivated?

    Yes, route tracking can be activated and deactivated in the app settings at any time.

  • +
    What are the benefits of tracking my rides?

    1) The tracking allows you to look back on your completed journeys on your app dashboard which includes a statistical overview and a graphical representation of your activity in the form of your personal heat map. This is intended to both motivate users to get on their bikes more regularly and to also illustrate how well suited the bicycle is as a mode of transport in metropolitan areas.

    2) It is possible to extract a great deal of useful information on a city’s cycling infrastructure if many users track their rides. For example, the information can help with decisions on infrastructure improvements or help with coordinating traffic light sequences more efficiently. This is why we provide town planning offices and research institutions with anonymized tracking data that are generated while using the app.

    3) The information collected with the tracking can also help to improve the Bike Citizens routing. This means, for example, that we could calculate average waiting times at junctions and thereby improve route recommendations.

  • +
    Will my information be passed onto third parties?

    As a matter of principle, we do not pass on your data to third parties, except for projects that directly or indirectly benefit our users, such as those that improve the cycling infrastructure (e.g. passing on aggregated data to city authorities to help them identify areas that require development) or that improve the app routing (such as the ESSEM research project). In the event that information is passed onto a third party, any recorded data is always anonymized. Information is never passed onto third parties for marketing purposes.

  • +
    What happens to the collected information?

    The information that has been collected is used for the following purposes:

    • Processing of statistical and visual information for personal and collective views
    • Data analysis in order to improve the app routing
    • To generate personalized and collective graphical representations (e.g. one year of pedal power)
    • Calculation of aggregated data (e.g. on a city level) and to present this information on websites
    • Mini dashboard in the app
    • Enable users to download their data in GPX format (and other formats, if necessary)

  • +
    How will the data be stored?

    Personalized location data is stored on our servers. This means that individual journeys are linked to the login details and can then be viewed in a personalized view on a dashboard. The transfer of personalized data between your smartphone or computer and our servers is always encrypted. In addition, the password in the server database is stored in an encrypted form (using Salt). The database servers are located in Germany or Austria.

  • +
    What sort of information is saved?

    If the route tracking is activated, the following information is periodically collected along the travelled routes: Location, time stamps, current GPS accuracy, height above sea level and the direction according to the compass sensor.
    In addition, the following information is sent per track: a serial number that is randomly generated when the app is installed (so that the different journeys can be associated), the smartphone model, the operating system version, the app version and the time (e.g. at the beginning and at the end of the ride).

  • +
    Where can I report problems or errors?

    Please send us a description of the error, including information about your smartphone, operating system version and your user name (if available) to info@bikecitizens.net
    It may also be helpful if you are able to send us a screenshot of the error message or a the problem screen. We will get back to you as soon as possible.

  • +
    I have feature requests, suggestions for improvements or would like to submit feedback on the app.

    We are always happy to receive any feedback. Simply send us your thoughts and suggestions to info@bikecitizens.net
    Thank you!

  • +
    Where can I report a map error or routing problem?

    Our map packs are based on OpenStreetMap data, OSM for short. This data is generated by users and has a high level of detail, but can contain mistakes sometimes. We do not make changes in the maps ourselves. If, for example, there are new streets or changes to the route, it takes a little time for these changes to be added to the OSM. We update the OSM data regularly. Mistakes in the map can be reported directly to OSM. However, if you would like to try your hand at the so-called “mapping” by yourself, you can do so here: https://www.openstreetmap.org/

  • +
    Tracking interrupts after a short time for no evident reason.

    Most common cause: Battery settings (power drain).
    Some devices “optimise” the battery drain and thus prevent us from completely recording the track. On most devices, there is an option in the battery and/or location settings to exclude our app from these “optimisations”. Even if you have already done this, the settings may be reset by the manufacturer at random intervals. Please check if you find something suitable in the battery and location settings. At https://dontkillmyapp.com/, helpful solutions are offered for many devices with Android software, these have already helped many users.

  • +
    Can I download my tracks as GPX file?

    You can download your recorded tracks as GPX files here: https://my.bikecitizens.net

  • +
    I have a voucher code for the app. How can I redeem it?

    Voucher codes can be redeemed on this website: https://frontend.bikecitizens.net/voucher/
    You have to log in with your Bike Citizens account and then enter the voucher code.
    This will activate a premium membership for the defined period of time. After this period, the membership ends automatically.

  • +
    In which languages is the app available?

    Bike Citizens is available in the following languages: English, German, Italian, Spanish, French, Dutch and Hungarian.

  • +
    In which countries is the Bike Citizens cycling app available?

    Bike Citizens online route planning and navigation is available worldwide. So you can get started right away, no matter where you are.

  • +
    Do I have to pay to use the app?

    The Bike Citizens cycling app can be downloaded free of charge from the iOS App Store and Google Play Store. The basic functions (tracking, route planning without intermediate stops, navigation without voice announcements, trip overview) can then be used immediately worldwide. In addition, a personal free Premium area can be created in which you can test many premium functions of the app free of charge. If the app’s functions convince you and you want to use all of them worldwide, go to the market and sign up for a Premium membership!

  • +
    What does this mean or do?

    This means that this feature is only for premium users

    This is our layer option. Click this to see all possible layers.

  • +
    What are the advantages of a Premium membership?

    With a Premium membership, you can use all the features of the cycling app
    without restriction all over the world:

    • Route planning with as many stopovers as you like and online navigation with voice announcements worldwide.
    • Plan your routes at any time and save them for later.
    • User-defined map download for offline use of route planning and navigation
    • Extensive customization of app and routing settings
    • Custom tags for your saved trips
    • Get your high-resolution, personal heatmap
    • Edit your profile


  • +
    What exactly is the free Premium area?

    The free Premium area is self-defined and consists of a 7km circumference from the selected point. The area can only be set once for free. In this area you can use many Premium functions, such as multi-stop route planning, navigation with voice announcements, download as an offline map, setting tags. If the app’s functions convince you and you want to use all of them worldwide, take out a Premium membership in the market!

Bike Citizens App

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